FAQ's


 

HOW TO ORDER?


To place an order, choose the item, style and quantity that you simply can't live without and click 'Add to cart'. When finished shopping click 'Check out' button and you will be taken to the payment page to finalise your order.



HOW LONG WILL MY ORDER TAKE?

After ordering we will post within 5 business days from the moment your payment is received. Need it earlier? not a problem, simply select EXPRESS POSTAGE at check out and we will send it off within the first 24 hours after payment has been made.



PAYMENT & SHIPPING

Payments can be made through MasterCard, Visa, PayPal, Afterpay and ZipPay.

World wide shipping available (Excluding U.S and Canada). Want your item sooner? simply select EXPRESS POST at check out and we will send your order within the first 24 hours after payment has been made.

Standard tracked shipping $4.95

Express Postage $10.50

FREE POSTAGE FOR ALL ORDERS OVER $50 AUSTRALIA WIDE.


HOW TO CARE FOR MY PRODUCTS?

To keep clean, wash both Silicone beads and Nylon cord in warm soapy water and hang to dry. Don't worry if your necklace has stretched over time! washing and drying should bring it back to its normal size again. Caring for your untreated wooden beads and products are the same as the silicone beads and Nylon cord. You may choose to coat your wooden products with an oil or wax, bare in mind this will change the colour to a much deeper shade. Please be mindful that our new metallic beads are plastic and that over time will fade, Washing these beads isn't recommended.



RETURNS/REFUNDS?

Please choose carefully as we don't issue refunds for change of mind. If you receive an item that is incorrect or faulty, a return and exchange or refund will be issued. In this instance please use the 'contact' details and leave all information and we will be in touch.



SPECIAL ORDERS?

Want a custom order?! we would love to hear from you and make it a reality. We would love your feed back and suggestions! go to our 'Contact' page and tell us your ideas and what you want to see. Otherwise go onto our Instagram or Facebook page and leave a comment and we will get in touch.

 

BECOME A STOCKIST

Love our items so much you want to stock them in your store! please email us through our WHOLESALE page and we will get in touch with you.



WARNING

Our Indera.Beads Necklaces are NOT a toy. Never leave your baby or child unsupervised with this product. Our necklaces have small beads which pose as a choking hazard. Our silicone and wooden bead necklaces are to be worn by ages 3+ only.

Indera.Beads baby teething toy range has undergone independently lab testing to ensure our toys are safe and comply with safety standards AS/NZS 8124.1-3 because your baby's safety is our priority. for ages 3 months and above.